Service & Support

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post-sales service

(I) Pre-sales service

Provide customers with relevant product information, answer all kinds of consulting, provide product demonstration and related scheme design, provide free product training
(ii) Services for sale
Provide free product and engineering technical training for customers, appoint professional technical engineers, provide detailed product and installation, operation information set up a 24-hour service hotline, zero waiting response, four hours response in place, accept customer consultation, complaints
(3) After-sales service
The company provides a one-year free warranty for the products sold, and asks users about the system operation status through phone and email every month, establishes the corresponding product health manual, and answers users' questions. After the warranty period, in case of failure but no damage to the equipment, our company will still provide free maintenance. In case of damage to the products, our company will provide new products at a preferential price. During the equipment warranty period, our company will actively respond to the customer's software and hardware maintenance requirements, and make the customer's system back to normal as soon as possible. Products such as failure, can be resolved remotely, remote solution. If the problem cannot be solved remotely, our company will provide similar equipment. We will first ensure the normal operation of the system and then repair the faulty equipment.